At Praxis SA, we are committed to safeguarding the privacy and confidentiality of our clients, participants, and visitors. This Privacy Policy outlines how we collect, use, store, and protect personal information in compliance with the Privacy Act 1988 (Cth) and the National Disability Insurance Scheme (NDIS) Practice Standards.
1. Collection of Personal Information
We collect personal information necessary to provide high-quality NDIS services, including but not limited to:
- Name, date of birth, and contact details
- NDIS participant number and plan details
- Health and medical information relevant to service delivery
- Emergency contact details
- Feedback, complaints, and incident reports
We collect this information directly from participants, their guardians, or through third parties where consent has been provided.
2. Use of Personal Information
Personal information is used to:
- Provide and coordinate NDIS services
- Tailor support plans to individual needs
- Communicate with participants and their representatives
- Meet legal and regulatory requirements
- Improve our services through feedback and research
We may also use personal information for internal administration, reporting, and compliance with NDIS guidelines.
3. Disclosure of Personal Information
We respect the confidentiality of your personal information and will only disclose it:
- With your consent, or as directed by you
- To NDIS or other government agencies as required by law
- To service providers or subcontractors involved in your care, under strict confidentiality agreements
- To respond to legal requests such as subpoenas or court orders
We will not share your personal information with third parties for marketing purposes without your explicit consent.
4. Storage and Security of Personal Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. This includes:
- Secure storage systems, both physical and electronic
- Access controls to limit who can view your personal information
- Regular audits and updates to our data protection practices
Personal information is stored for as long as it is needed for service provision or as required by law, after which it will be securely destroyed.
5. Access to and Correction of Personal Information
You have the right to access the personal information we hold about you and to request corrections if you believe it is inaccurate or incomplete. To access or correct your information, please contact us using the details provided below.
6. Complaints and Enquiries
If you have any concerns or complaints about how we handle your personal information, or if you would like more information about our privacy practices, please contact us:
Praxis SA
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Physical Address]
We take privacy complaints seriously and will respond promptly to resolve any issues.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and we encourage you to review this policy regularly.
By engaging with Praxis SA, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
Effective Date: [Insert Date]
Contact Information: [Insert Contact Information]